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Refund Policy

At beguru.ai (“we”, “our”, or “us”), we strive to provide a high-quality AI-powered experience. This Refund Policy outlines the terms under which refunds may be granted for purchases made on our platform.

By purchasing our services, you agree to this policy.

1. General Policy

All purchases made on beguru.ai are final and non-refundable, except as outlined below.

Due to the nature of digital products and AI-based services, once access is granted, we cannot guarantee refunds.

2. Eligible Refund Cases

We may issue a refund under the following conditions:

a. Duplicate Payment

If you were charged more than once for the same purchase.

b. Technical Issues

If:

  • The Service is completely inaccessible, or
  • A critical feature is not functioning as intended

👉 And our support team is unable to resolve the issue within a reasonable time.

c. Accidental Purchase (Limited)

Refund requests may be considered if:

  • Submitted within 24 hours of purchase
  • The Service has not been significantly used

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

  • Change of mind after purchase
  • Misunderstanding of features or capabilities
  • Partial usage of the Service
  • Dissatisfaction with AI-generated results
  • Failure to cancel a subscription before renewal

4. Subscription & Cancellation

If you are on a subscription plan:

  • You may cancel at any time
  • Cancellation will take effect at the end of the current billing cycle
  • No refunds will be issued for unused time

👉 You will continue to have access until your subscription expires.

5. Third-Party Payment Providers

Payments may be processed through third-party providers such as:

  • Paddle

Refunds, if approved, will be processed via the original payment method. Processing time may vary depending on the provider.

6. Chargebacks

If you initiate a chargeback without contacting us first:

  • We reserve the right to suspend or terminate your account
  • You may lose access to the Service

We encourage you to contact our support team to resolve any issues.

7. Requesting a Refund

To request a refund, please contact us at:

Anthony@beguru.ai

Include:

  • Your account email
  • Order ID / transaction details
  • Reason for the request

We will review your request within 3–5 business days.

8. Changes to This Policy

We may update this Refund Policy at any time. Continued use of the Service indicates your acceptance of any changes.